They have difficulty accepting any type of direction or criticism - and commonly and aggressively challenge others on any decisions with which they disagree.When these employees are confronted regarding their workplace behaviour or performance through the imposition of workplace expectations or discipline, they launch aggressive and disrespectful campaigns against management, "witnesses" and at times, shop stewards, through grievances, harassment complaints and otherwise.
A model of "shared responsibility/supervision" diffuses the intense stress, anxiety and fatigue commonly associated with supervising these individuals.Union and management are most effective when they work as a team to build a consistent and comprehensive strategy in addressing these employees.As part of this training, they need to "expect" that these employees file complaints against them in response to being held accountable.Instead of hiding from this behaviour, individuals need to address it immediately and directly in a respectful and calm manner.Supervisors and shop stewards are equally reticient to address issues with them in a direct and forthright manner.
These employees need to be "managed" in a fair, firm and progressive manner.
Negotiation coach, Clive Rich , suggests first identifying the type of person you're dealing with; are they an optimist or pessimist, do they like making quick decisions or take time to think things over, do they focus on the big picture or want to know all the details?
Once you know this you can reflect that back at them.
Find your allies The reality of dealing with an aggressive colleague is that you're probably not the only person facing their behaviour and there's no point suffering alone.
According to Clare Whitmell, of Job Market Success , your first point of contact should be your colleagues, "ask them how they manage this behaviour and use them as support when necessary".
Just make sure it comes across as asking for advice and not moaning, particularly if the person you're having trouble with is another woman.